Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at meal-jetspizza.rest, place an order, use our online services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Privacy Policy applies to all users of our website, mobile platforms, and any digital or physical services offered by Jet's Pizza. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately.

For any privacy-related questions, concerns, or requests, please contact us at:

1. Scope and Applicability

This Privacy Policy applies to all personal information collected through:

• Our website located at meal-jetspizza.rest
• Online food ordering systems and delivery platforms integrated with our services
• Email communications, newsletters, and promotional campaigns
• Customer service interactions, including phone, email, and live chat support
• Loyalty programs, promotional offers, and contests
• Third-party platforms that link to or are integrated with our website
• Any other digital or physical touchpoint where you interact with Jet's Pizza

This policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and any other applicable state or federal legislation governing the collection and use of personal data.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Mailing and delivery address
• Phone number
• Date of birth (where provided for promotional purposes)
• Username and password (for registered accounts)
• Profile picture or avatar (if uploaded)

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address
• Transaction history and order details
• Digital wallet identifiers (e.g., PayPal, Apple Pay, Google Pay)

We do not store your full credit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party processors.

2.3 Order and Service Information

In the course of providing food ordering and delivery services, we collect:

• Order history and preferences
• Dietary restrictions or preferences (where voluntarily provided)
• Special instructions or customizations
• Delivery location and delivery time preferences
• Feedback, ratings, and reviews

2.4 Usage and Technical Data

When you visit our website or use our digital services, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Search queries entered on our website
• Referring URLs (how you arrived at our site)
• Clickstream data and interaction logs
• Time and date of access

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For more information, please refer to Section 9 (Cookie Usage) of this policy.

2.6 Communications Data

If you contact us via email, phone, or live chat, we may retain records of those communications, including:

• The content of your messages or inquiries
• Your contact details provided during the communication
• Support tickets and resolution records
• Recordings of phone calls where permitted by applicable law and where notice is provided

2.7 Marketing and Preference Data

When you opt into marketing communications or loyalty programs, we collect:

• Marketing communication preferences
• Survey responses and feedback
• Contest and promotion participation records
• Subscription status for newsletters and promotional emails

2.8 Information Collected from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social media)
• Delivery partner platforms and third-party ordering services
• Analytics providers and advertising networks
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and pickup services
• Managing your account and providing customer support
• Sending order confirmations, receipts, and status updates
• Verifying your identity and preventing unauthorized access

3.2 Payment Processing

• Processing payments and managing billing
• Detecting and preventing fraud and unauthorized transactions
• Issuing refunds or resolving billing disputes

3.3 Communication and Customer Support

• Responding to inquiries, complaints, and support requests
• Sending important service-related notices and updates
• Notifying you about changes to our menu, services, or policies

3.4 Marketing and Promotional Activities

With your consent or as otherwise permitted by law, we may use your information to:

• Send promotional emails, newsletters, and special offers
• Personalize marketing content based on your preferences and order history
• Administer loyalty programs, contests, and promotional events
• Conduct targeted advertising on third-party platforms
• Analyze the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any promotional email or by contacting us at [email protected].

3.5 Analytics and Service Improvement

• Understanding how customers use our website and services
• Analyzing ordering patterns and menu performance
• Conducting market research and user experience testing
• Developing new features, menu items, and service improvements
• Generating aggregate, anonymized statistical reports

3.6 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, safety, and property of Jet's Pizza, our customers, and the public
• Managing litigation and legal claims

4. Legal Basis for Processing

Under applicable U.S. privacy laws, we process your personal information based on the following legal grounds:

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These may include:

• Payment processors — to securely handle financial transactions
• Delivery logistics partners — to fulfill delivery orders
• Cloud hosting providers — to store and manage data securely
• Email and SMS marketing platforms — to send communications
• Analytics providers — to understand website traffic and user behavior
• Customer support software — to manage support tickets and inquiries
• Advertising networks — to deliver targeted advertisements

All third-party service providers are contractually obligated to use your information solely for the purposes we specify and to maintain appropriate security standards.

5.2 Legal Requirements and Regulatory Compliance

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Jet's Pizza, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues
• Respond to emergency situations involving potential threats to physical safety

5.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or prominent website notice of any such change in ownership and the choices you may have regarding your information.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5.5 With Your Consent

We may share your information with additional third parties when you have given us your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption for data in transit
• Encryption of sensitive data at rest
• Firewalls, intrusion detection systems, and regular security monitoring
• Secure, access-controlled server environments hosted by reputable cloud providers
• Regular software updates and security patch management
• Two-factor authentication for administrative access

6.2 Administrative Security Measures

• Access controls and role-based permissions for employee data access
• Regular privacy and security training for staff
• Confidentiality agreements with employees and contractors
• Internal data handling policies and procedures
• Periodic privacy impact assessments

6.3 Payment Security

All payment transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment processors. We do not store full credit card numbers or sensitive authentication data on our systems.

6.4 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

California residents have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format that allows you to transmit the information to another entity.

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we provide all users with the following options:

• Access and Review: Log into your account at any time to review and update your profile information.
• Marketing Opt-Out: Unsubscribe from marketing emails by clicking the "Unsubscribe" link in any promotional email.
• Cookie Preferences: Manage cookie settings through our cookie consent tool or your browser settings.
• Account Deletion: Request deletion of your account and associated data by contacting us at [email protected].

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Emailing us at: [email protected]
• Visiting our website: meal-jetspizza.rest

We will verify your identity before processing your request and will respond within the timeframe required by applicable law (generally 45 days, with a possible 45-day extension for complex requests). We may need to ask you to provide additional information to verify your identity and ensure we are fulfilling the correct person's request.

You may also designate an authorized agent to make requests on your behalf. Authorized agents must provide written authorization from you or a power of attorney, and we may still require you to verify your identity directly.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete, anonymize, or destroy your personal information in accordance with our data disposal procedures.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content and advertisements.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently and to provide information to website owners.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• Third-Party Cookies: Set by third-party services integrated into our website (e.g., Google Analytics, Facebook Pixel).

9.3 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent banner when you first visit our website, or at any time by adjusting your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

For more detailed information about the specific cookies we use, their purpose, and how to manage them, please refer to our full Cookie Policy available on our website at meal-jetspizza.rest.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, and we do not direct our services to minors.

If you are under 18, you should not use our website or services, create an account, or provide any personal information to us without the supervision and consent of a parent or legal guardian.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

Parents or guardians who believe that their child under 13 has provided us with personal information should contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Jet's Pizza is based in the United States, and our primary operations, data processing, and storage activities occur within the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to and processed in the United States, where privacy laws may differ from those in your home country.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law.

When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that any such transfers comply with applicable laws and regulations.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, and services that are not owned or controlled by Jet's Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of that website's privacy practices or content.

Third-party platforms that may integrate with our services include, but are not limited to, social media platforms (Facebook, Instagram, Twitter/X), payment processors, delivery partners, and analytics providers. Each of these third parties has its own privacy policy governing the collection and use of your personal information.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for recognizing or responding to DNT signals. Our website does not currently respond to DNT browser signals.

However, you can manage tracking preferences through our cookie consent tool, your browser settings, or opt-out mechanisms provided by third-party analytics and advertising providers.

14. California-Specific Privacy Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

14.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address, account credentials)
• Commercial information (order history, payment records)
• Internet or other electronic network activity information (browsing behavior, usage data)
• Geolocation data (delivery address, approximate location from IP)
• Inferences drawn from personal information to create consumer profiles
• Audio or electronic data (customer support call recordings where permitted)

14.2 "Shine the Light" Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request information once per year about whether we disclose personal information to third parties for their direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected].

14.3 Sensitive Personal Information

To the extent we collect sensitive personal information (such as payment card information or precise geolocation), we use and disclose such information only for purposes permitted by the CPRA, including providing our services, fulfilling orders, and preventing fraud.

15. FTC Compliance and Consumer Protection

Jet's Pizza is committed to compliance with the Federal Trade Commission Act (FTC Act) and all applicable FTC guidelines and regulations. We do not engage in unfair, deceptive, or abusive acts or practices (UDAAP) in the collection, use, or disclosure of your personal information.

Our marketing and data practices are designed to be transparent, accurate, and consistent with our representations in this Privacy Policy. We do not make false or misleading statements about our privacy practices, and we do not use data in ways that are inconsistent with the context in which it was collected.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (where required by law or where we deem appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If the changes materially affect how we handle your personal information and require your consent, we will seek your affirmative consent before implementing such changes.

17. Filing Complaints with Regulatory Authorities

If you have concerns about our privacy practices that you do not feel have been adequately addressed by us, you have the right to file a complaint with applicable regulatory authorities.

17.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC at:

17.2 California Privacy Protection Agency (CPPA)

California residents may also file complaints with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

17.3 State Attorney General Offices

Residents of other states may file privacy-related complaints with their respective State Attorney General's office. Contact information for your state's Attorney General can be found through the National Association of Attorneys General (NAAG) at www.naag.org.

17.4 Internal Complaint Resolution

Before filing a complaint with a regulatory authority, we encourage you to first contact us directly so we have the opportunity to address your concerns. We take all privacy complaints seriously and are committed to resolving them promptly and fairly.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We will respond to all inquiries within a reasonable timeframe and no later than required by applicable law.

When contacting us for privacy-related requests, please include the following information to help us process your inquiry efficiently:

• Your full name and contact information
• A description of your request or concern
• The email address or account information associated with your records (if applicable)
• Your state of residence (particularly relevant for California residents asserting CCPA/CPRA rights)

We are committed to addressing your privacy concerns with professionalism, diligence, and respect for your rights as a valued customer of Jet's Pizza.